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TO CALL FOR A RIDE
Dial 937-653-8747 a minimum of 48 hours in advance to schedule a trip within the county. Limited same day appointments MAY be available. For best assurance of scheduling your out of county (medical only) trips, please call as soon as possible, allowing a minimumnotice of two weeks.
Hearing impaired passengers can reach CTS by dialing the Ohio Relay Service at 1-800-750-0750 and asking to be connected with 937-653-8747.
SERVICE IS AVAILABLE
Monday through Friday, 8:00am-4:00pm. Office hours: 7:00am-5:00pm. The Champaign Transit System is CLOSED on all federally observed holidays.
CANCELLATION POLICY
A cancellation is when a client calls the dispatch office at least two hours before their scheduled pick up. Four cancellations in any thirty day period will result in a denial of service.
NO SHOW POLICY
No showed reservations increase CTS’s operational costs and cause an inconvenience to passengers who are riding the van or who wanted to schedule a trip but were unable to during that time. An unchecked pattern of no shows encourages waste and mistreatment of the service and passengers. Therefore, it is important to identify those passengers who have developed a pattern and practice of accumulating no shows, based on their frequency of use.
In order to be subject to a WARNING or SUSPENSION, a passenger must have booked a minimum of five trips or more in a calendar month. Example: If a passenger books five trips and no shows 20% or more of them, they will be in violation of the no show policy and subject to the progressive corrective action plan.
A passenger will be subject to the corrective action plan only if both of the minimum number of trips booked and the minimum number of no shows are reached during a calendar month.
All suspension periods will begin on a Monday. The length of a passengers’ suspension will adhere to the progressive corrective action plan described as followed:
First violation in a rolling 12 month period: Verbal warning
Second violation in a rolling 12 month period: Written warning
Third violation in a rolling 12 month period: 7 day suspension
Fourth violation in a rolling 12 month period: 14 day suspension
Fifth violation in a rolling 12 month period: 21 day suspension
Sixth and subsequent violations in a rolling 12 month period: 30 day suspension
A trip canceled in accordance with this policy (ie, more than two hours before the scheduled pick up time) will not be counted in the total number of trips booked, nor included in the verbal or final warning letter.
CTS will retain records on passenger compliance regarding this policy. A verbal warning and copy of this policy will be issued upon the first violation. A final warning and copy of this violation will be issued upon the second violation. Further violation of this policy will result in suspension per the above schedule.
If a passenger no shows or late cancels because of circumstances beyond their control, they are to call the CTS office at 937-653-8747 and explain the circumstance for the infraction. No shows or late cancels must be disputed within 15 business days after the end of the calendar month in which they occur. Any no show or late cancel that is found to be in error will be removed from the client’s account.
RIGHT OF APPEAL
Anyone affected by this policy is entitled to request an appeal. Appeal requests must be filed in writing per the instructions noted in the appeal section of the policy. If a passenger misses the appeal request deadline, that passenger’s service will be suspended on the date listed on the Suspension of Service notification. A copy of the appeal process will be sent to the passenger along with the policy and the suspension letter.
CTS complies with the Americans with Disabilities Act of 1990, available for review at www.fta.dot.gov
Contact the CTS Director at 937-653-8747 if you need further assistance.
APPEAL PROCESS
For clients who choose to appeal a suspension, steps must be followed in the order listed below or you will forfeit the opportunity to appeal the suspension.
Step #1- To appeal your service suspension, you must make either a verbal or written appeal of suspension to the Transit Advisory Council (TAC). This must be done within 7 calendar days of receipt of the “Letter of Suspension”.
Step #2- If you disagree with the decision made in Step #1, your appeal is sent for an automatic second review. This review will be performed by the Champaign Transit Director. You will be notified in writing of the decision.
If you disagree with the decisions made in Step #2, you may appeal the decision in writing to the Champaign County Board of Commissioners (CCBOC). Your written request for appeal must be received by the CCBOC within 5 calendar days of the date of the receipt of the written decision from the Transit Director. The CCBOC determination is final.
Contact Information:
TAC and Transit Director
1512 S US Highway 68, Suite K100
Urbana, OH 43078
937-653-8747
bkoons@co.champaign.oh.us
Information will be sent to all TAC members.
Champaign County Board of Commissioners
1512 S US Highway 68, Suite A100
Urbana, OH 43078
937-484-1611
amillice@co.champaign.oh.us
Relay number: 1-800-750-0750
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